GENERAL FAQs

How can I upgrade to the latest version of a "Series X" Product such as a service release?
To update to the latest "service release" simply re-download and re-install the product. If you purchased using the Flight1 Wrapper simply download the latest file, use your existing product key and select the re-install option. This will update to the latest "service release." If you purchased from Simmarket or The Pilot Shop, simply log into your account there and the latest "service release" sill be waiting for you. SimFlyer offers FREE "Service Releases" within a product "Version," however, new versions are not always free upgrades.

What if I lost my Flight1 product Key? How can I get a new one?
Flight1 is very good about this. Simply go to the Flight1 Customer Service Website and you can retrieve lost keys and such there. If you need additional help simply drop them an email and they will assist you with this.

Does SimFlyer answer questions about product release dates?
In a word... No. This is why we moved away from forums and to a Helpdesk system. Questions about release dates only slows our development down so we don't answer those types of questions other than to say we will always announce when a product goes into BETA TESTING. From that point the release is normally only weeks out.

Is the Series X Product Line both FSX and FS2004 compatible?
Yes, the Series X Product Line has been completely re-designed using the latest XML programming techniques making them fully functional in FSX while maintaining backwards compatibility with FS2004.

How do I install and use my product?
Complete instructions are available in your product user and installation manuals. Since most questions on product installation and usage can be found within, we advise you read both these manuals first before submitting any support requests.

Will standard SimFlyer (Non-Series X) Products work under FSX?
They may, however only Series X Products are certified FSX Compatible by SimFlyer.

On some aircraft the stand-by feature seems to be unavailable. How can I fix this?
Not all aircraft are set by default to take advantage of the SimFlyer units that use stand-by frequency tuning. You will need to make some changes to the aircraft.cfg file of the aircraft that you want to use our units in. Just make the changes shown below:

[Radios]
Com.1=1, 1
Com.2=1, 1
Nav.1=1, 1, 1
Nav.2=1, 1, 0
Audio.1=1
Adf.1=1
Transponder.1=1
Marker.1=1

Is there an easy way for beginners to modify the aircraft panel, and add the new gauges?
Yes, there is. A very easy way to add gauges to just about any FS aircraft is to use a program called FS Panel Studio that allows you to use a "what you see is what you get" interface to place and modify gauges. The software is payware and can be found here: http://www.fspanelstudio.com

My gauges do not show up after I have added them to my panel. What could the problem be?
The number one cause for this problem is the incorrect spelling of the gauge. Check the user and/or install manuals for the exact name of the gauge. Another cause is adding extra spaces to the gauge code. Again, the install instructions will give you the exact info and it is best to "copy and paste" this info to your panel.cfg file rather than trying to type in the info manually. The second most common mistake that causes this issue is using a "negative number" in the gauge code, for example: [gauge00=SFGNSSX!GNS530_1, 210, -8, 500, 366] as this will cause most XML gauges to become "invisible." The third most common mistake that causes this issue is using incorrect gauge numbers. All gauges must have their own unique gauge number. All gauges will start with 00, then each additional gauge will have the next number in the sequence, such as 01, 02, 03 etc. See the example shown below:

"Correct" numbering sequence:
---------------------------------------------------
gauge00=Cessna!ADF,545,86
gauge01=Cessna172!Airspeed,145,56
gauge02=Cessna!Altimeter,347,57
gauge03=Cessna!Attitude,246,56
gauge04=Cessna!Avionics Switch,240,286
gauge05=Cessna!DME,544,49

"Incorrect" numbering sequence:
---------------------------------------------------
gauge00=Cessna!ADF,545,86
gauge00=Cessna172!Airspeed,145,56
gauge02=Cessna!Altimeter,347,57
gauge02=Cessna!Attitude,246,56
gauge02=Cessna!Avionics Switch,240,286
gauge03=Cessna!DME,544,49

What if I have more questions that are not answered here?
If after reading through this section and all your product documentation you still need additional help you can submit a Support Request through our Customer Support Form below.

CUSTOMER SUPPORT FORM

This system is available to registered customers only! Please allow up to 72 hours for a reply, however the typical response time is usually much shorter unless we have a problem verifying your purchase information. To help us speed up this process please enter the same name and email address you used to purchase the product as well as the order number you received via email. If your email address has changed since your original purchase, enter your current correct email address or we will not be able to reply to you. Also, please read our FAQ section above before you submit a support request. Many common questions about our products are addressed in this section. If a question you submit is covered in the FAQ section you will not receive a reply to your support request. This is intended to remove any unnecessary workload from support staff and allows us to answer other support issues quickly while allowing our development staff to also stay on track.

Clearance and Freeware products do not qualify for technical support. Please don't submit support tickets for them.
Please only submit this form after you have thoroughly read our FAQ section.