NOTE: We have
switched our customer support platform from an
open forum to a "Customer Feedback Helpdesk
System" which should work more effectively.
This system is available to registered customers
only! Please allow up to 72 hours for a reply,
however the typical response time is usually much
shorter unless we have a problem verifying your
purchase information. To help us speed up this
process please enter the same name and email
address you used to purchase the product as well
as the order number you received via email. If
your email address has changed since your
original purchase, enter your current correct
email address or we will not be able to reply to
you. Also, please read our FAQ section before
you submit a support request. Many common
questions about our products are addressed in
this section. If a question you submit is covered
in the FAQ section you will not receive a reply
to your support request. This is intended to
remove any unnecessary workload from support
staff and allows us to answer other support
issues quickly while allowing our development
staff to also stay on track.
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